The Company - Pinewoods Technology Services under the Trade Name
https://www.selfdrivekuwait.com will be officially Interpreted / titled as Selfdrivekuwait.com for this agreement.
This instrument is a contract and governs the legal relationship between Selfdrivekuwait.com and the Hirer / Renter.
Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities.
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and
by agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of
the service provided by the Selfdrivekuwait.com.
b) "Hirer" represents ( renter, driver, customer, client, leaser ) shall mean and include any
Person who takes a vehicle from Selfdrivekuwait.com on rent for driving by himself and is bound by the terms and
conditions mentioned here in below and the relevant
law of the Land.
c) "Person" means and includes any individual, company, partnership, trust, sole proprietorship
or association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from Selfdrivekuwait.com on
rent and shall include without limitation the entire period between the date shown on rental agreement/form or
handing over the vehicle's key to Hirer whichever
is earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories
and other property given to the Hirer by Selfdrivekuwait.com, and continues till the full and final payment by the
Hirer.
e) "Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed
to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents
supplied by Selfdrivekuwait.com.
f) "Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile Application, Website and/or any other mode independent of any other additional charges.
1. Insurance
| a) Comprehensive insurance is provided subject to
current Kuwait Law. The Hirer is liable for the Insurance Excess of KWD [60- 500] - varies per car category
- Excess amount for Small KWD 60 - 125, Sedans KWD 125 - 225, SUV KWD 175 - 450,
Luxury Cars will have min Excess of KWD 500. Against claims resulting from each and every accident including
(hit-and-run) reporting you at fault (as evidenced by a Police report). This can be waived by buying the
super collision damage
waiver (SCDW). A Fixed Admin service Fee of min KWD 75/- to max KWD 500 will be charged as per the car
model. |
b) Hirer/Renter will not do anything that may prejudice any warranty or Maintenance contract
given by the manufacturer of the vehicle.
c)The Hirer shall not act in any way that would invalidate the risk or increase the cost of
insurance in respect of the vehicle. In the event of breach of this clause the hirer is liable to pay the company
for all loss, damage, costs and expenses which
arises therein.
2. Kilometers Driven
a) Kilometers are limited to 150 - 250km per day(Varies as per Car Category) , 1050 -1500km per
week & 3000km to 5000 km per month depending upon the car selected (Refer to The E ticket for exact details) and
for Price Lock Option i.e. more than 1 month
booking it will be 3000km per month or can offer Unlimited Mileage on selected Rentals, where total additional
kilometers including any replacement car provided under the agreement will be charged @KWD 0.5 per km to KWD 10/-
varies by vehicle's group
and category.
3. Maintenance
a) It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and
major servicing at every 10,000 Km or at every six months whichever comes first.
b) All Luxury Cars Needs to be serviced with regular intervals. Unless the car issues a service
warning. It's the responsibility of the renter / driver to notify Selfdrive on the same immediately.
c) The Company will arrange for regular maintenance in respect of the vehicle with the vehicle
manufacturer's, Franchised Dealers or authorized repairers in accordance with the manufacturers recommendations and
any manufacturer warranty. The customer
shall not have the vehicle services, maintained, repaired with any other third parties.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and
amenities to the hired one, as is possible, will be provided at no extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called before the vehicle is
moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the
Hirer is responsible for all damages incurred.
The obtaining of these documents will be the responsibility of the Hirer and the replacement vehicle will be
provided only upon receiving the police report.
6. Traffic Violations & Toll Fee (If Applicable)
a) All costs incurred as a result of Fines or Toll Fee (If Applicable) or other Penalties
(imposed by traffic police or any other legal authorities) taking place during the Rental usage will be Hirer's /
Renters responsibility and would be recovered accordingly.
Company reserves the right to charge the debit/credit card to cover the above said given rental and non-rental
charges.
b) There will be a Service charge of KD 5 or 15 % whichever is higher on the total amount levied
on top of the traffic fines or other penalties or additional charges.
c)In the event of traffic violation where car impound fine is imposed the total amount of
such a fine + the service fee will be charged & paid direct to the TRANSPORT AUTHORITY. In case of black
points, where the renter is required to visit the police station - it is the renter's responsibility to visit the
police station and complete the process failing to do so with 2 days from the date of receiving the details
Selfdrivekuwait.com will charge KWD100 per day as late fine. Also, in the event where Black points and Car impound
is filed Selfdrivekuwait.com reserve the right to discontinue the agreement with immediate effect & or force
collect the car to safeguard its assets. Service continuity is a sole discretion of Pinewoods Technology Services
(Selfdrivekuwait.com).
7. Fuel, Water, Oil & Tire Pressure
a) Special or Unleaded fuel is to be used
b) 20% service charge is added to the refueling cost. It is the responsibility of the hirer to
check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is
expected as per the make of the car. Any kind
of Damage or Puncture to the tyre will be billed to Hirer's / Renters, any change in the same needs to be as per the
OEM brand, make and specification only.
8. Vehicle Condition & Tinting Glass
a)The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges
may be applied.
b) Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of KWD1000/-
would be imposed on violators/offenders who would be held responsible for the same.
9. Vehicle check-in
a) Hirer must inform Selfdrivekuwait.com or its associate partners, before hiring, of his
intention to return the vehicle at another premise , and must define the date and time otherwise excess days' charge
shall be imposed on him. Any Change in return
location other than the location selected at the time of the start of the rentals will be a chargeable service.
b) At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages
with no police report/s, would be fully charged to hirer's account
10. Driving License
Kuwait Driving license is a must for all residents, while International driving license is
required from visitors (GCC Residents can drive with their GCC Driving License. Driver's License needs to be min of
6 months old or the renter should have a valid
home country driver's license, valid for 2 years. If not, the renter would be liable for 10% of the total damage
cost + insurance excess.
11. Payment & Deposit
a) Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to KWD 24.9 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.
b) Payment terms are negotiated at the time of Rental where credit card / Debit Cards payments
are accepted. Rental charges will be collected in advance only and a pre-authorization / Charged for security
deposit is applicable
Security Deposit : Will be pre-Auth / charged 24- 48hrs before the start date of the rentals.
NOTE : The Renter needs to be the Credit Card Holder or the Card Holder and the Renter
needs to be present at the time for collection of the car at the rental counter or Delivery to sign the agreement.
In the event the card holder policy is not fulfilled the Reservation will be canceled and 10% Admin Charge will be
applicable and the remaining amount will be refunded.
c)The renter needs to have sufficient credit limit to cover min Deposit amount of
KWD 100/- to KWD 1000 *( Depending on the Car Model Leased / Rented ) that will be
(Pre-Auth / Charged )* on client's credit / debit card to cover possible traffic fines, minor damage to vehicle
(in so far as the amount covers the repair charges, otherwise the balance will be billed to hirer's account); the
balance will be released in 30 working days. It is the renter's responsibility to claim the deposit / balance
amount within 60 days from the close of the agreement. After the date on which hirer hands-over the vehicle in
good and sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's Rental.
(Selfdrivekuwait.com or its associate partners is not responsible for any difference between the amount blocked
& the amount released resulting from the fluctuation of foreign exchange rates and other possible banking
charges).
d) After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS
will be received to registered Mobile No. as Payment Confirmation.
e) Late Payment Charges: In the event of payments not received for extension of a reservation
Min Late payment charge of KWD 10 per month on all the late payment Invoiced months will be applicable.
IMPORTANT - EXTENSION
The Hirer hereby authorizes selfdrive and its affiliate partners to seize and/or take steps to seize and/or
authorize another to sieze the subject matter rented and/or perform any act that is necessary to retrieve the
subject matter and thereafter repossess the subject matter by gaining full physical custody and control of the
rented subject matter, upon the hirer commits and/or alleged to have committed an act, which was not subsequently
rectified within the time period as notified by the selfdrive or its affiliate partners, that repudiates the
contract between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive or its affiliate partners have the full
authority to accept the delivery of the subject matter rented and the hirer irrevocably agrees to hand over
peaceful custody of such subject matter to the representative(s) of selfdrive or its affiliate partners upon a
legitimate representation is made to that effect.
In case the Extension are not made with in 3 days of the expire of the car rental agreement or return date,
Selfdrivekuwait.com reserve the right to auto extend your current car rental agreement as per the Billing Cycle -
Daily | Weekly | Monthly.
In the event of monthly billing cycle an auto extension will be made for a min 30 days ( As per as on date rentals
rates as applicable on the website + KWD 10 late payment ) and process the payment. No Claims thereafter will be
accepted or Refunds
will be processed for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the
reservation. Offers are limited to car models and time and duration. Selfdrivekuwait.com reserves the right to
close the offer period or
close the complete offer without any prior notice. All Extension will be shifted to the new rates post the offer
ends. Subjected to prior information and confirmation from Selfdrivekuwait.com under Micro Lease *( Advance EMI
Plan).
12. Selfdrive Credits
a) Any booking cancellation due to KYC rejection will be refunded to Renter/Hirers credit(or)
debit card within 7 working days.
b) Any cancellation (Booking, Extension, Installment, Additional services &Non-Rental
Charges etc.) other than due to KYC rejection will be refunded to Selfdrive "Credit" within 24 hours.
All security deposit refunds will be processed to Selfdrive credits within 24 hours from the close of the
renter's /hirer's reservation.
Utilization of Selfdrive Credits
a) Rental credits can be utilized for new reservations, extension, non-rentals etc.
b) Deposit credit can be utilized for making new reservations as one time deposit.
Claiming of Selfdrive Credits
a) Rental credits can be claimed and will be transferred to renter's/hirer's credit(or) debit
card within 7 working days.
b) Deposit credits are transferred from total credits to clear credits after 30 working days.
c) Clear deposit credits can be claimed and will be transferred to renter's/hirer's credit(or)
debit card within 3- 5 working days.
13. Delivery / Collection of vehicle
a) Delivery / Collection of vehicle is chargeable and varies according to distance to a minimum
charge of KWD 10/- each way.
b) Prior to returning the vehicle (Actual Rented Car / Replacement Car) , the customer shall
ensure that the vehicle is clean, free from all personal belongings and waste materials and has to return the car
with the car with at actual fuel as received.
c) If the returned vehicle contains customer belongings, the same will be kept in the lost and
found department and the customer is liable to collect the same within 7 days from the date of such an event. Hence
Forward the company and its suppliers do
not stand liable towards any losses incurred from the same and would not accept any compensation claims.
Zero Deposit Offer Terms and Authorization of Use for Debit and
Credit Card Holder.
a. This offer is valid for a limited period time and on selected car models.
b. This offer is Exclusively for Debit and Credit Card Holders Only.
c. At any given time the Debit and Credit Card Holder must have enough credit limit to cover
the Damages, Fine, Toll Fee (If Applicable) , Dents, Penalty, Fees, Fuel, Tyre, or losses, if under any
circumstances or is found to breach
Pinewoods Technology Services ( Selfdrivekuwait.com)Terms of Contract.
d. Min liability will be the Security Deposit Amount Mentioned prior to booking the car and as
mentioned on the Invoice (Eticket).
e. Incase, any scope of damage is reported, Pinewoods Technology Services ( Selfdrivekuwait.com)
reserves the right to Charge the Card Holder / User with a Min Amount of KWD1500/- on the given card number.
f. The Security Deposit will not be Pre-Auth( HOLD ) to the credit card but the card holder
authorizes Pinewoods Technology Services ( Selfdrivekuwait.com) to Charge Min Security Deposit to cover any
Damages, Fine, Toll Fee (If Applicable)
, Dents, Penalty, Fees, Fuel, Tyres or Losses or total amount whichever is higher to its Card.
g. The Card Holder also confirms these charges to be accepted and Indemnifies that No card
charge back case will be filed or claimed following the Zero Deposit Offer.
h. Any One who does not wish to be a part of this offer should reach out to the company within
24hrs of booking the car and opt-out of the offer. Details of your booking can be sent to info@Selfdrivekuwait.com
i. All standard terms and conditions are applicable and per the rental agreement.
14. Airport Surcharge
| All Airport Parking charges needs to be
paid by the renter. In case the payment is done by selfdrive additional KWD 25 will be charged as
Surcharge. |
|
15. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow
instructions to receive help.
16. Additional Charges
Additional charges shall be applicable to the Hirer for Toll Fee (If Applicable) (Kuwait
Tollgate pass) as per the actuals + 25 % service charge for any other additional requirements of Hirer and as per
the Law. It is the responsibility of the renter
to carry a baby seat as mandated by the TRANSPORT AUTHORITY and governed by KUWAIT LAW to have mandatory child /
baby seats. Any fines with regards to the same will be charged to the Renters accounts.
17. Driving outside Kuwait & Off-Road Driving
a) Our vehicles are not permitted to be driven outside Kuwait
b) In the event of breakdown/accident, Hirer is responsible for the vehicle.
c) Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading /
Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd party Contracting and mobility services / Loans /
Use for Loan Security / Financial Rewards. The
Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to adhere with the
same.
18. Usage of Vehicles
a) Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been
authorized by Selfdrivekuwait.com
b) Hirer understands that neither he nor any of the listed additional drivers will use the
vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach
Driving, rent the vehicle without Selfdrivekuwait.com permission.
Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages,
penalties, fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside
Kuwait if been pre-approved
as specified above.
c)Smoking including the use of electronic smoking devices are not permitted in any of the
selfdrive cars.
d) The renter agrees to disclose the location of the vehicle upon request and allow the company
or its representatives to inspect the vehicle at all reasonable times and for that purpose to allow entry into any
land /premise where the vehicle is located
/ stored.
19. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of Selfdrivekuwait.com is available
only to persons who are above the age of 24 years and max 65years and can form a legally binding contract under the
local Law. If you are a minor i.e., under
the age of majority specified by Law of the Land, you may use https://www.Selfdrivekuwait.com only through a parent
or guardian, but you are not permitted to subscribe to the services yourself by using the website.
20. We will accept following currency towards payment: KWD only.
21. We expressly state that we do not trade with or provide services in/to OFAC and sanctioned
countries.
22. The Hirer must maintain a copy of transaction records and other relevant policies and
rules.
Disclaimers
The information contained in this website is for general information purposes only. This
website, the site materials, and any product or service obtained through or in connection with this website is
provided by Selfdrivekuwait.com and while we endeavor
to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations
or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or
availability with
respect to the website or the information, products, services, or related graphics contained on the website for any
purpose, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to
a particular product
or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees,
suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to,
implied warranties of title,
merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a particular product or service. In no event will
we be liable for
any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you
are able to link to other websites which are not under the control of Selfdrivekuwait.com. We have no control over
the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a
recommendation or endorse
the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and
our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials
will be uninterrupted,
error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted)
or related software is free of viruses or other harmful components. You acknowledge that you are responsible for
obtaining and maintaining
all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related
thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors,
whether made on this
website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a particular product or service. Your
use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information) related to you with third parties or service providers to execute the services, including payments/details for the period of the service that you have opted with Selfdrive in the operational domicile.
Conflicts
In the event a conflict arises between any information posted on this website, this Agreement,
and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the
information posted on this website, and this
Agreement will prevail over information posted on this website
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our
affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you,
anyone claiming for/through/under you or in trust/as
fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other
damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits,
loss of earnings, loss
of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or
indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from
your reliance on this website or any information or materials found on this website or hyperlinked from this
website, or the mistakes, omissions, interruptions,
errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance
of this website.
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural
disaster or force majeure,
power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic
hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other
condition beyond our
reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site
materials or our ability to provide products or services in connection with, or reserved or ordered through, this
website; or
3. Loss of security of information you have provided in connection with your use of this
website, or interception of any such information by unauthorized third parties.
4. In no event will the company or Its suppliers be liable to the hirer in the contract, tort or
otherwise including any liability or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or failure to effect delivery of the vehicle or for
any damage incurred in the course of delivery .
c. For any events outside of the compan's reasonable control, including but not limited to
office computer system or telecommunication failures , act of God or terrorism.
d. for any loss or damage which is not reasonably foreseeable to the hirer.
Your sole remedy for dissatisfaction with this website and/or site materials contained within
this website is to stop using/choosing not to start using at all this website and/or site materials, as applicable.
Your use of this website will be presumed
and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained
Kuwait is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of KUWAIT".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account
and password and for restricting access to your account from any devices, and you agree to accept responsibility for
all activities that occur under your
account or password.
"We accept payments online using visa and Mastercard credit/debit card in KWD (or any other
currency agreed)"
Cancellation Policy
-
a. Selfdrivekuwait.com allows you to cancel a prepaid reservation Online by the 'Modify/Cancel' reservation
page by calling the Helpdesk.
-
b. A full refund of the prepaid reservation will be made If the cancellation is made within 7 days of the
original booking Date and Reporting time; Less an administrative fee of KWD 100 + the Payment processing
charges as per applicable. Flat
10% Cancelation charge will be applicable incase the client is unable to provide the needed documents, Credit
card copy, Security Deposit via credit card or any other details that would needed by the car rental company
which leads to booking
Cancelation.
-
c. Refunds will be done only through the original mode of payment. It will take up to 45 days for the refund
transfer to be completed. Disclosure to our service providers and agents If at the time of vehicle collection,
you wish to rent a
larger car or rent for a longer period, you may do so, subject to availability, on payment of additional
charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than
those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
- If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the
Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications &
Requirements), we reserve the right to
make a No Show/Lost Rental Charge as full rental amount.
- No Show : If no communication has received for the renter's end in12hrs about any change in the
reservation 100% rental will be charged.
- We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of
the Pick-Up Date at Selfdrivekuwait.com Prepaid Accounting Department, info@Selfdrivekuwait.com requesting
repayment and enclosing
a copy of your Reservation Confirmation.
Early Return
-
1. Rental Refund is not applicable in case of an early return on the cars as per the agreement /
contract pre-paid.
2. Refund of down payment is not applicable in case of early return of the car has been under the
subscription offer.
3. In case of car is under the long or short rental / lease / subscription offer and is early
returned a base 1-month regular rate will be applicable for the used duration and the rates difference
will be charged.
4. In case if he vehicle is under Lease Contract, Early returns Penalties as follows :
a.) Within 1 Year – 3 Months Rental will be charged as penalty b.) Within 2 Years - 2 Months Rental will
be charged as penalty
c.) Within 3 years - 1 Months Rental will be charged as penalty
.
Late Return Charge
- We reserve the right to make a Late Return Charge of min KWD 50.00 to max KWD 1000.00 or a min of 1 day
rental + KWD 25 admin fees will be charged to compensate us in part for the costs we incur in finding an
alternative vehicle to satisfy
our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.
This charge is not applicable, if you verify that you are not responsible for the damage, no damage has
occurred or the actual
damage is less than the specified charge.
Refund
- All refund claims need to be processed via pre approval from the company.
- All the details ie. E-ticket, Reservation Copy etc. for the refund needs to be mailed to
accounts@Selfdrivekuwait.com.
- All refunds will be processed to clients / Person who made the reservation to the respective card only.
- All Claims and refund request needs to be processed with 60days from the date of reservation or payments
made.
- All deposit refunds will be processed with in 30 business working days and upon receiving total clearance
from TRANSPORT AUTHORITY in regards to any traffic fines or Toll Fee (If Applicable) charges
.It will take up to
45 days for the refund transfer to be completed.
- The company reserves the right to recall the rented car from the client due to Vehicle End of Service,
Expired warranty, Expired Vehicle license/ Plate registrations/insurance or any other subject matter to
which the car is in a non drivable
state of a recall during which a recall of the car is been requested. In the above case the company will
provide an alternative option to maintain the basic level of service contract. Incase the client refuses to
accept the replacement
car provided the contract will be terminated under Daily, Weekly * Monthly Subscription bookings. Incase of
a leased cars under the leasePro this will be treated as an early termination & Standard termination
charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this Agreement, you agree to
indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or
their officers, directors, and employees,
from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other
expenses that arise directly or indirectly out of or from
a) your breach or alleged breach of this Agreement/any clause or part, including any violation
of the Code of Conduct above; and
b) your use of this website and engagement in transactions on this website including, but not
limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right
to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any
damages arising from any interruption, suspension,
or termination of this website.
|
The Company – – Pinewoods Technology Services under the Trade Name –
https://www.selfdrivekuwait.com will be officially Interpreted / titled as
Selfdrivekuwait.com for this agreement. This instrument is a contract and
governs the legal relationship between Selfdrivekuwait.com and the Hirer /
Renter.
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down
on the website and by agreeing to the terms and conditions here in appearing,
he is said to have made a valid booking / reservation of the service provided
by the Selfdrivekuwait.com.
b) "Hirer" represents (Renter, Driver, Customer, Client, Leaser)shall mean and
include any Person who takes a vehicle from Selfdrivekuwait.com on rent for
driving by himself and is bound by the terms and conditions mentioned here in
below and the relevant law of the Land.
c) "Person" means and includes any individual, company, partnership, trust,
sole proprietorship or association or body of persons, whether incorporated or
not.
d) "Rental" shall mean the entire course of taking/using a vehicle from
Selfdrivekuwait.com on rent and shall include without limitation the entire
period between the date shown on rental agreement/form or handing over the
vehicle's key to Hirer whichever is earlier and returning, by Hirer the
vehicle in good condition as received along with all its parts, accessories
and other property given to the Hirer by Selfdrivekuwait.com, and continues
till the full and final payment by the Hirer.
e) "Vehicle" means the Vehicle described in the Rental Agreement that has been
rented or agreed to be rented by You (or any substitute vehicle), and includes
its parts, components, accessories and contents supplied by
Selfdrivekuwait.com.
f) "Convenience Fee" A Non-Refundable per transaction fee charged on all
Monthly/Micro lease/Personal Leasing reservations/booking including extensions
processed through the Call Center, Mobile Application, Website and/or any
other mode independent of any other additional charges.
1. Insurance
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a)Comprehensive insurance is provided subject to current Kuwait Law.
The Hirer is liable for the Insurance Excess of KWD [60- 500] - varies
per car category - Excess amount for Small KWD 60 - 125, Sedans KWD
125 - 225, SUV KWD 175 - 450, Luxury Cars will have min Excess of KWD
500. Against claims resulting from each and every accident including
(hit-and-run) reporting you at fault (as evidenced by a Police
report). This can be waived by buying the super collision damage
waiver (SCDW). A Fixed Admin service Fee of min KWD 75/- to max KWD
500 will be charged as per the car model.
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b) Hirer/Renter will not do anything that may prejudice any warranty or
Maintenance contract given by the manufacturer of the vehicle.
c) The Hirer shall not act in any way that would invalidate the risk or
increase the cost of insurance in respect of the vehicle. In the event of
breach of this clause the hirer is liable to pay the company for all loss,
damage, costs and expenses which arises therein.
2. Kilometers Driven
a) Kilometers are limited to 150 - 250km per day(Varies as per Car Category) ,
1050 -1500km per week & 3000km to 5000 km per month depending upon the car
selected (Refer to The E ticket for exact details) and for Price Lock Option
i.e. more than 1 month booking it will be 3000km per month or can offer
Unlimited Mileage on selected Rentals, where total additional kilometers
including any replacement car provided under the agreement will be charged
@KWD 0.5 per km to KWD 10/- varies by vehicle's group and category..
3. Maintenance
a) ) It includes routine servicing at 1,500 Km (1st Service), oil change at
every 5,000 Km, and major servicing at every 10,000 Km or at every six months
whichever comes first.
b) All Luxury Cars Needs to be serviced with regular intervals. Unless the car
issues a service warning. It's the responsibility of the renter / driver to
notify Selfdrive on the same immediately.
c) The Company will arrange for regular maintenance in respect of the vehicle
with the vehicle manufacturer's, Franchised Dealers or authorized repairers in
accordance with the manufacturers recommendations and any manufacturer
warranty. The customer shall not have the vehicle services, maintained,
repaired with any other third parties.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest
in size and amenities to the hired one, as is possible, will be provided at no
extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called
before the vehicle is moved and a police report and a repair slip must be
obtained. Should these documents failed to be obtained, then the Hirer is
responsible for all damages incurred. The obtaining of these documents will be
the responsibility of the Hirer and the replacement vehicle will be provided
only upon receiving the police report.
6. Traffic Violations & Toll Fee (If Applicable)
a) All costs incurred as a result of Fines or Toll Fee (If Applicable) or
other Penalties (imposed by traffic police or any other legal authorities)
taking place during the Rental usage will be Hirer's / Renters responsibility
and would be recovered accordingly. Company reserves the right to charge the
debit/credit card to cover the above said given rental and non-rental charges.
b) There will be a Flat Fee of KWD 50 for fines below KWD 350 and Flat 15% for
fines above KWD 350 additional service charge on top of traffic fine charges
and KWD1/- on top of each Toll Fee (If Applicable) charge.
c) In the event of traffic violation where car impound fine is imposed the
total amount of such a fine + the service fee will be charged & paid direct
to the TRANSPORT AUTHORITY. In case of black points, where the renter is
required to visit the police station - it is the renter's responsibility to
visit the police station and complete the process failing to do so with 2
days from the date of receiving the details Selfdrivekuwait.com will charge
KWD100 per day as late fine. Also, in the event where Black points and Car
impound is filed Selfdrivekuwait.com reserve the right to discontinue the
agreement with immediate effect & or force collect the car to safeguard its
assets. Service continuity is a sole discretion of Pinewoods Technology
Services (Selfdrivekuwait.com).
7. Fuel, Water, Oil & Tire Pressure
a) Special or Unleaded fuel is to be used
b) 20% service charge is added to the refueling cost.
It is the responsibility of the hirer to check water and oil levels as well as
tires pressure from time to time and keep it maintained at such levels as is
expected as per the make of the car. Any kind of Damage or Puncture to the
tyre will be billed to Hirer's / Renters, any change in the same needs to be
as per the OEM brand, make and specification only.
8. Vehicle Condition & Tinting Glass
a) The Hirer must keep the hired vehicle in a clean, safe, and sound
condition. Otherwise charges may be applied.
b) Tinting of vehicle's window glass is not permitted for rented vehicles; a
fine of KWD1000/- would be imposed on violators/offenders who would be held
responsible for the same.
9. Vehicle check-in
a) Hirer must inform Selfdrivekuwait.com or its associate partners, before
hiring, of his intention to return the vehicle at another premise , and must
define the date and time otherwise excess days' charge shall be imposed on
him. Any Change in return location other than the location selected at the
time of the start of the rentals will be a chargeable service.
b) At the time of vehicle's off-hire, the cost of any un-reported damage/s as
well as damages with no police report/s, would be fully charged to hirer's
account
10. Driving License
Kuwait Driving license is a must for all residents, while International
driving license is required from visitors (GCC Residents can drive with their
GCC Driving License. Driver's License needs to be min of 6 months old or the
renter should have a valid home country driver's license, valid for 2 years.
If not, the renter would be liable for 10% of the total damage cost +
insurance excess.
11. Payment & Deposit
a) Payment terms are negotiated at the time of rental, with credit and debit
cards accepted. All rental charges, including any additional fees and a
non-refundable convenience fee of up to KWD 24.9 will be charged based on the
car model and the service type (Refer to Fees & Charges for details), must be
paid in advance. Additionally, a pre-authorization or charge for a security
deposit is required to confirm the booking.
b)Payment terms are negotiated at the time of Rental where credit card / Debit
Cards payments are accepted. Rental charges will be collected in advance only
and a pre-authorization / Charged for security deposit is applicable
Security Deposit : Will be pre-Auth / charged 24- 48hrs before the start date
of the rentals.
NOTE : The Renter needs to be the Credit Card Holder or the Card Holder and
the Renter needs to be present at the time for collection of the car at the
rental counter or Delivery to sign the agreement. In the event the card
holder policy is not fulfilled the Reservation will be canceled and 10%
Admin Charge will be applicable and the remaining amount will be
refunded.
c)The renter needs to have sufficient credit limit to cover min Deposit
amount of KWD 500/- to KWD 3500 *( Depending on the Car Model Leased / Rented ) that will be (Pre-Auth / Charged )* on client's credit / debit card to
cover possible traffic fines, minor damage to vehicle (in so far as the
amount covers the repair charges, otherwise the balance will be billed to
hirer's account); the balance will be released in 30 working days. It is the
renter's responsibility to claim the deposit / balance amount within 60 days
from the close of the agreement. After the date on which hirer hands-over
the vehicle in good and sound condition as specified above, as long as no
Traffic Fine/s gets recorded on hirer's Rental. (Selfdrivekuwait.com or its
associate partners is not responsible for any difference between the amount
blocked & the amount released resulting from the fluctuation of foreign
exchange rates and other possible banking charges).
d) After Successful Booking, an E-ticket will be sent by Email to registered
email id and SMS will be received to registered Mobile No. as Payment
Confirmation.
e) Late Payment Charges: In the event of payments not received for extension
of a reservation Min Late payment charge of KWD 10 per month on all the late
payment Invoiced months will be applicable.
IMPORTANT - EXTENSION
In case the Extension are not made with in 3 days of the expire of the car
rental agreement or return date, Selfdrivekuwait.com reserve the right to
auto extend your current car rental agreement as per the Billing Cycle -
Daily | Weekly | Monthly. In the event of monthly billing cycle an auto
extension will be made for a min 30 days ( As per as on date rentals rates
as applicable on the website + KWD 10 late payment ) and process the
payment. No Claims thereafter will be accepted or Refunds will be processed
for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not
be applicable on extension of the reservation. Offers are limited to car
models and time and duration. Selfdrivekuwait.com reserves the right to
close the offer period or close the complete offer without any prior notice.
All Extension will be shifted to the new rates post the offer ends.
Subjected to prior information and confirmation from Selfdrivekuwait.com
under Micro Lease *( Advance EMI Plan).
12. Delivery / Collection of vehicle
a) Delivery / Collection of vehicle is chargeable and varies according to
distance to a minimum charge of KWD 10/- each way.
b) Prior to returning the vehicle (Actual Rented Car / Replacement Car) , the
customer shall ensure that the vehicle is clean, free from all personal
belongings and waste materials and has to return the car with the car with at
actual fuel as received.
c) If the returned vehicle contains customer belongings, the same will be kept
in the lost and found department and the customer is liable to collect the
same within 7 days from the date of such an event. Hence Forward the company
and its suppliers do not stand liable towards any losses incurred from the
same and would not accept any compensation claims.
Zero Deposit Offer Terms and Authorization of Use for Debit and Credit
Card Holder.
a. This offer is valid for a limited period time and on
selected car models.
b. This offer is Exclusively for Debit and Credit Card
Holders Only.
c. At any given time the Debit and Credit Card Holder must
have enough credit limit to cover the Damages, Fine, Toll Fee (If
Applicable) , Dents, Penalty, Fees, Fuel, Tyre, or losses, if under any
circumstances or is found to breach Pinewoods Technology Services (
Selfdrivekuwait.com)Terms of Contract.
d. Min liability will be the Security Deposit Amount
Mentioned prior to booking the car and as mentioned on the Invoice
(Eticket).
e. Incase, any scope of damage is reported, Pinewoods
Technology Services ( Selfdrivekuwait.com) reserves the right to Charge the
Card Holder / User with a Min Amount of KWD1500/- on the given card number.
f. The Security Deposit will not be Pre-Auth( HOLD ) to the
credit card but the card holder authorizes Pinewoods Technology Services (
Selfdrivekuwait.com) to Charge Min Security Deposit to cover any Damages,
Fine, Toll Fee (If Applicable) , Dents, Penalty, Fees, Fuel, Tyres or Losses
or total amount whichever is higher to its Card.
g. The Card Holder also confirms these charges to be
accepted and Indemnifies that No card charge back case will be filed or
claimed following the Zero Deposit Offer.
h. Any One who does not wish to be a part of this offer
should reach out to the company within 24hrs of booking the car and opt-out
of the offer. Details of your booking can be sent to
info@Selfdrivekuwait.com
i. All standard terms and conditions are applicable and per
the rental agreement.
13. Airport Surcharge
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All Airport Parking charges needs to be paid by the renter. In
case the payment is done by selfdrive additional KWD 25 will
be charged as Surcharge.
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14. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet
controller and follow instructions to receive help.
15. Additional Charges
Additional charges shall be applicable to the Hirer for Toll Fee (If
Applicable) (KUwait Tollgate pass) as per the actuals + 25 % service charge
for any other additional requirements of Hirer and as per the Law. It is the
responsibility of the renter to carry a baby seat as mandated by the TRANSPORT
AUTHORITY and governed by KUWAIT LAW to have mandatory child / baby seats. Any
fines with regards to the same will be charged to the Renters accounts.
16. Driving outside Kuwait & Off-Road Driving
a) Our vehicles are not permitted to be driven outside Kuwait
b) In the event of breakdown/accident, Hirer is responsible for the vehicle.
d) Our vehicles are not permitted to be used for Safari / Fun-drive / Race /
Off roading / Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd
party Contracting and mobility services / Loans / Use for Loan Security /
Financial Rewards. The Hirer will be held liable to pay all damages, necessary
repairs & towing charges if he failed to adhere with the same.
17. Usage of Vehicles
a) Hirer commits and agrees that he won't allow anybody to drive the rented
vehicle unless been authorized by Selfdrivekuwait.com
b)Hirer understands that neither he nor any of the listed additional drivers
will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun
Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without
Selfdrivekuwait.com permission. Hirers that fail to adhere to the same will be
held responsible & liable for all charges resulting from damages, penalties,
fines & other dues Hirer commits that he/any additional driver will not drive
the vehicle outside Kuwait if been pre-approved as specified above.
c)Smoking including the use of electronic smoking devices are not permitted in
any of the selfdrive cars.
d) The renter agrees to disclose the location of the vehicle upon request
and allow the company or its representatives to inspect the vehicle at all
reasonable times and for that purpose to allow entry into any land /premise
where the vehicle is located / stored.
18. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of
Selfdrivekuwait.com is available only to persons who are above the age of 24
years and max 65years and can form a legally binding contract under the local
Law. If you are a minor i.e., under the age of majority specified by Law of
the Land, you may use https://www.Selfdrivekuwait.com only through a parent or
guardian, but you are not permitted to subscribe to the services yourself by
using the website.
19. We will accept following currency towards payment: KWD only.
20. We expressly state that we do not trade with or provide services in/to
OFAC and sanctioned countries.
21. The Hirer must maintain a copy of transaction records and other relevant
policies and rules.
Disclaimers
The information contained in this website is for general information purposes
only. This website, the site materials, and any product or service obtained
through or in connection with this website is provided by Selfdrivekuwait.com
and while we endeavor to keep the information up to date and correct, it is on
an "as is" and "as available" basis without representations or warranties of
any kind, either express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the
information, products, services, or related graphics contained on the website
for any purpose, unless otherwise expressly provided in a written, agreement
with us to which you are a party with regard to a particular product or
service. To the fullest extent permissible pursuant to applicable law, we and
our affiliates, licensees, suppliers, advertisers, and agents disclaim all
warranties, express or implied, including, but not limited to, implied
warranties of title, merchant ability, fitness for a particular purpose, and
non-infringement, unless otherwise expressly provided in a written, agreement
with us to which you are a party with regard to a particular product or
service. In no event will we be liable for any loss or damage including
without limitation, indirect or consequential loss or damage, or any loss or
damage whatsoever arising from loss of data or profits arising out of, or in
connection with, the use of this website. Through this website you are able to
link to other websites which are not under the control of Selfdrivekuwait.com.
We have no control over the nature, content and availability of those sites.
The inclusion of any links does not necessarily imply a recommendation or
endorse the views expressed within them. Every effort is made to keep the
website up and running smoothly. However, we and our affiliates, licensees,
suppliers, and agents do not warrant that your use of this website or the site
materials will be uninterrupted, error-free, or secure, that defects will be
corrected, or that this website (or the server(s) on which it is hosted) or
related software is free of viruses or other harmful components. You
acknowledge that you are responsible for obtaining and maintaining all
telephone, computer hardware, and other equipment needed to access and use
this website, and all charges related thereto. No opinion, advice, or
statement of us or our affiliates, licensees, suppliers, agents, or visitors,
whether made on this website, in the site materials, or otherwise, shall
create any warranty, unless otherwise expressly provided in a written,
agreement with us to which you are a party with regard to a particular product
or service.
Your use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information
(Including Sensitive Personal Information) in accordance to the Terms &
Conditions of selfdrivekuwait.com which may be amended from time to time as
per the legal requirement of the Operational domicile. You also agree and
consent to us collecting, storing, processing, transferring and sharing
information (Including Sensitive personal information)related to you with
third parties or service providers to execute the services and for the period
of the service that you have opted with selfdrivekuwait.com in the operational
domicile.
Conflicts
In the event a conflict arises between any information posted on this website,
this Agreement, and/or any contract you have with us, the terms of your
contract with us will prevail over this Agreement and the information posted
on this website, and this Agreement will prevail over information posted on
this website
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any
of our affiliates, licensees, suppliers, directors, officers, shareholders,
employees, or agents, will be liable to you, anyone claiming for/through/under
you or in trust/as fiduciary for you or any third party for any direct,
indirect, incidental, special, exemplary, punitive, or other damages under any
contract, negligence, strict liability, or other theory/law, or consequential
loss of profits, loss of earnings, loss of business opportunities, lost data,
interrupted communications, damages, expense, or costs resulting directly or
indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting
or arising from your reliance on this website or any information or materials
found on this website or hyperlinked from this website, or the mistakes,
omissions, interruptions, errors, defects, delays in operation, transmissions,
eavesdropping by third parties, or any failure of performance of this website.
2. Government restriction, strikes, war, civil commotion, terrorist
activities, any natural disaster or force majeure, power failures, large
increases in on-line activity in a short period of time (usage spikes),
viruses, catastrophic hardware failures, attacks on our servers, fires,
earthquakes, floods, unusually severe weather, or any other condition beyond
our reasonable control limiting, preventing or otherwise affecting either your
access to or use of this website or site materials or our ability to provide
products or services in connection with, or reserved or ordered through, this
website; or
2. Loss of security of information you have provided in connection with your
use of this website, or interception of any such information by unauthorized
third parties.
3. In no event will the company or Its suppliers be liable to the hirer in the
contract, tort or otherwise including any liability or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or failure to effect delivery of
the vehicle or for any damage incurred in the course of delivery .
c. For any events outside of the company's reasonable control, including but
not limited to office computer system or telecommunication failures , act of
God or terrorism.
d. for any loss or damage which is not reasonably foreseeable to the hirer.
Your sole remedy for dissatisfaction with this website and/or site materials
contained within this website is to stop using/choosing not to start using at
all this website and/or site materials, as applicable. Your use of this
website will be presumed and deemed to be a use after having fully read,
understood and accepted these terms and conditions here in contained
Kuwait is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall
be governed and construed in accordance with the laws of KUWAIT".
If you use COMPANY Site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to
your account from any devices, and you agree to accept responsibility for all
activities that occur under your account or password.
"We accept payments online using visa and Mastercard credit/debit card in KWD
(or any other currency agreed)"
Cancellation Policy
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a. Selfdrivekuwait.com allows you to cancel a prepaid reservation Online
by the 'Modify/Cancel' reservation page by calling the Helpdesk.
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b.A full refund of the prepaid reservation will be made If the
cancellation is made within 7 days of the original booking Date and
Reporting time; Less an administrative fee of KWD 100 + the Payment
processing charges as per applicable. Flat 10% Cancelation charge will
be applicable incase the client is unable to provide the needed
documents, Credit card copy, Security Deposit via credit card or any
other details that would needed by the car rental company which leads to
booking Cancelation.
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c.Refunds will be done only through the original mode of payment. It
will take up to 45 days for the refund transfer to be completed.
Disclosure to our service providers and agents If at the time of vehicle
collection, you wish to rent a larger car or rent for a longer period,
you may do so, subject to availability, on payment of additional
charges. Such charges will be quoted in the currency of the renting
country and may be at a higher rate than those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
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If you fail to cancel your reservation prior to the Pick Up Time and
do not collect the vehicle on the Pick Up Date, or if you fail to
comply with the pick-up terms (refer Rental Qualifications &
Requirements), we reserve the right to make a No Show/Lost Rental
Charge as full rental amount.
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No Show : If no communication has received for the renter's end
in12hrs about any change in the reservation 100% rental will be
charged.
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We will refund your prepayment, less the No Show/Lost Rental Charge,
if you write to us within 90 days of the Pick-Up Date at
Selfdrivekuwait.com Prepaid Accounting Department,
info@Selfdrivekuwait.com requesting repayment and enclosing a copy of
your Reservation Confirmation.
Early Return
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1. Rental Refund is not applicable in case of an early return on
the cars as per the agreement / contract pre-paid.
2. Refund of down payment is not applicable in case of early
return of the car has been under the subscription offer.
3. In case of car is under the long or short rental / lease /
subscription offer and is early returned a base 1-month regular
rate will be applicable for the used duration and the rates
difference will be charged.
4. In case if he vehicle is under Lease Contract, Early returns
Penalties as follows :
a.) Within 1 Year – 3 Months Rental will be charged as penalty b.)
Within 2 Years – 2 Months Rental will be charged as penalty c.)
Within 3 years – 1 Months Rental will be charged as penalty
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Late Return Charge
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We reserve the right to make a Late Return Charge of min KWD 50.00 to
max KWD 1000.00 or a min of 1 day rental + KWD 250 admin fees will be
charged to compensate us in part for the costs we incur in finding an
alternative vehicle to satisfy our next booking for your vehicle and
for our administration costs in contacting you to return the vehicle.
This charge is not applicable, if you verify that you are not
responsible for the damage, no damage has occurred or the actual
damage is less than the specified charge.
Refund
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All refund claims need to be processed via pre approval from the
company.
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All the details ie. E-ticket, Reservation Copy etc. for the refund
needs to be mailed to accounts@Selfdrivekuwait.com.
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All refunds will be processed to clients / Person who made the
reservation to the respective card only.
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All Claims and refund request needs to be processed with 60days from
the date of reservation or payments made.
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All deposit refunds will be processed with in 30 business working days
and upon receiving total clearance from TRANSPORT AUTHORITY in regards
to any traffic fines or Toll Fee (If Applicable) charges.
.It will take up to 45 days for the refund transfer
to be completed.
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The company reserves the right to recall the rented car from the
client due to Vehicle End of Service, Expired warranty, Expired
Vehicle license/ Plate registrations/insurance or any other subject
matter to which the car is in a non drivable state of a recall during
which a recall of the car is been requested. In the above case the
company will provide an alternative option to maintain the basic level
of service contract. Incase the client refuses to accept the
replacement car provided the contract will be terminated under Daily,
Weekly * Monthly Subscription bookings. Incase of a leased cars under
the leasePro this will be treated as an early termination & Standard
termination charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this
Agreement, you agree to indemnify, hold harmless, and defend us, our
affiliates, licensees, subcontractors, and agents, and each of our or their
officers, directors, and employees, from and against any and all claims,
damages, losses, costs (including reasonable attorneys' fees), or other
expenses that arise directly or indirectly out of or from
a) your breach or alleged breach of this Agreement/any clause or part,
including any violation of the Code of Conduct above; and
b) your use of this website and engagement in transactions on this website
including, but not limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we
retain the right to make this website unavailable from time to time for any
reason or no reason. We shall not be liable for any damages arising from any
interruption, suspension, or termination of this website.
